Canada: Free Shipping for Orders $100+ CAD; USA: Free Shipping for Orders $100+ USD
How can we help?

FAQ

Ordering

What can I buy SunDrench snacks?

You can purchase online at sundrenchfood.com We will also launch the products in stores. Please check back this section for updates.

Can I cancel my order?

Absolutely! If you need to cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request. Keep in mind that if your order has already been processed or shipped, we may not be able to cancel it. But we'll work with you to find the best solution. Your satisfaction is our priority!

Shipping, Returns & Exchanges

We use Canada Post, UPS and USPS.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What is the shipping time?

B.C. and Alberta: 3-5 business days

The rest of Canada: 5-8 business days

USA: 6-10 business days

However, please note that we are not responsible for delays caused by couriers or customs clearance.

What is the refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in unopened condition in its original packaging. You'll also need the receipt or proof of purchase. Shipping costs cannot be refunded, and return shipping is not included.

To start a return, you can contact us at hello@sundrenchfood.com. Please note that returns will need to be sent to the following address:

Shipping/Receiving

5498 267 St #101, Langley Twp, BC V4W 3S8

Canada

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds:

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return, please contact us at hello@sundrenchfood.com

Products

Where are SunDrench snacks made?

Our delicious SunDrench snacks are crafted in Langley, BC, Canada.

Where do you source the ingredients for SunDrench snacks?

At SunDrench, we prioritize local ingredients like blueberries,cranberries, and yogurt. While some ingredients are imported, rest assured that all our ingredients meet the rigorous standards set by the Canadian Food Inspection Agency.

Are SunDrench snacks organic?

While our snacks are not certified organic, we maintain strict standards for herbicide and pesticide residue levels, ensuring that SunDrench products meet both Canadian and American regulatory requirements.

What is freeze-drying, and how does it benefit SunDrench snacks?

Freeze-drying is a cutting-edge dehydration process that removes up to 99% of moisture from food while preserving its nutrients, flavour, and texture. This process enables SunDrench snacks to have a long shelf life without compromising on quality.

Why are SunDrench snacks light weight and priced slightly higher?

We pride ourselves on using premium ingredients in our snacks. Additionally, the freeze-drying process removes most of the moisture content, resulting in a lightweight product. To give you an idea, it takes 1000g of fresh yogurt to make just 100g of our delicious dried yogurt bites.

What is the shelf life of SunDrench snacks?

SunDrench fruit and vegetable snacks have a shelf life of 3 years, while yogurt products last for 2 years, ensuring that you can enjoy our snacks whenever you crave them.

How should I enjoy SunDrench snacks?

SunDrench snacks are versatile and can be enjoyed straight out of the bag or added to your favorite beverages or cereals for an extra burst of flavour and nutrition.

How should I store SunDrench snacks?

For optimal freshness, simply reseal the package and store it at room temperature, away from direct sunlight.

What currencies are accepted on theSunDrench website?

On our website, you will see prices listed in CAD for Canadian customers and USD for those in the US. Plus, there's a convenient currency switcher at the bottom of the website for your convenience.